Shipping policy
Shipping Policy
At Infinite Mark Creations, we strive to ensure your order arrives promptly and in perfect condition. Below, you’ll find all the details about our shipping process:
Processing Times
- Standard Orders: All orders are handcrafted and typically processed within 5-7 business days.
- Custom Orders: Personalized or custom designs may take up to 10-14 business days to complete, depending on the complexity.
- You will receive a confirmation email once your order has shipped.
Shipping Rates & Delivery Times
- Shipping rates are calculated at checkout based on your location and the selected shipping method.
- Estimated delivery times vary depending on your location and carrier but typically range from 3-7 business days within the United States.
- Please note that delivery times are estimates and not guaranteed, as delays may occur due to unforeseen circumstances.
Shipping Locations
- We currently ship within the United States.
Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number to monitor its progress.
Damaged or Lost Packages
- If your order arrives damaged, please contact us within 7 days of delivery at InfiniteMarkCreations@gmail.com. Include photos of the damaged package and item, and we’ll work with you to resolve the issue.
- If your package is lost in transit, please reach out to us, and we’ll assist in filing a claim with the shipping carrier.
Additional Notes
- Address Accuracy: Please ensure your shipping address is correct at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses.
- Delays: Shipping times may be affected by holidays, inclement weather, or carrier-related issues.
Thank you for choosing Infinite Mark Creations! If you have any questions about your order or shipping, feel free to contact us at InfiniteMarkCreations@gmail.com.